I ordered a tweed Argyll jacket from them and here is The E-mail I sent them regarding shipping

I recieved my jacket last thursday,I am really impressed with
the fit and finish, it is a beatiful jacket and I eagerly await the arrival of the waistcoat.

I do have a problem with your shipping methods.

I had ordered a Kilt last March from you which you shipped at my
request by Royal Air Mail and recieved it in a few days with no problems or custom charges.

I requested twice on the phone and once in an email
that the Jacket also be shipped by Royal Air Mail if at all possible.
Fex-X acts as a customs collection agent.
I was Informed that it could not be shipped that way
due to weight and size restrictions. As I wanted the jacket by Christmas I agreed to have it shipped by Fed-X.

I assumed that you where shipping the jacket in a large suit box as to not fold the Jacket,and that would explain the size limit.

I was surprised to find it folded twice and shipped in small box.

Royal Air MAil restrictions state that the parcel must not exceed
2kg in weight and 900mm combined height,with,and depth

The box you shipped me weighed 1.2kg and was a combined size of 880mm

So would please explain to me why it could not be shipped the way I wanted as the package was within Royal Air Mail limits.

Dealing with Fed-x required two e-mails, three phone calls ,one fax
and custom charges.


By not honoring my shipping request cost me time and additional expense.
Their reply
Hi Joe,

I'm sorry that we weren't able to accomodate your request on this occasion. I think the problem was that our systems didn't give that option on shipping leading the staff to believe that it wasn't possible. I shall look into this and try to ammend things so that we can meet such requests wherever possible in future.

Thanks for bringing this to our attention and sorry for any inconvenience caused.

Kind regards,

Adele
I plan on saving their reply and attaching it to any future order I may make and advise anyone else to do the same