The website has had a few bugs before. I was considering getting a kilt through them a while ago, and had to email and inquire about larger waist sizes (they drop down only went up to something like a 46 or around there, it might have been the hip section too....been a long time). So I had emailed, and let them know what was up... they emailed, said thanks for letting them know, and had the drop down menu fixed in a few days.

It could be possible that issues with the website were responsible for the misunderstanding between shipping methods, restrictions, and some of the staff. Usually those guys are fairly informed, and generally, informative.