Another Great Highlandwear review--UNSATISFACTORY

[ForresterModern]

One of our members recently posted a review of a Balmoral he recieved from greathighlandwear dot com. I am happy for him that his experience, although not ideal by any means, was satisfactory in the end. Interestingly I made a similar but slightly larger order from the same website at about the same time and thought I ought to post a review of my experience as well.

I ordered online two balmorals and a deerstalker hat back in early June and promptly my Paypal was charged for the amount due. I have recieved exactly nothing since then, despite a now 6 week wait and several emails. I even discussed my situation with a customer rep on their online customer service chat line, who basically said he could see my order but had no further knowledge of the status (status online was "credit card charged"), and had no way of finding out about it further. He promised that there would be a change in the status of my order within 24 hours, and an update email about my order. Now yet another week later I have neither recieved a status update or any response by email or other mode. I have contacted Paypal about reversing the charge for this totally unaccounted for order and am awaiting their investigation and report.

Just another extremely UNSATISFIED customer.

Jeff :ootd: