Josh,

Perhaps you should send them a letter that explained your experience with their company. Make it clear that you are the owner of a company that produces and sells highland attire and accessories and you were looking for a supplier of buttons. You should let them know that you first heard about them on the online kilt forum xmarksthescot.com and based on the recommendations of the members there you contacted them. Tell how surprised you were at the way you were treated and that as a business owner you didn't could bring yourself to purchase from them again and that you have shared your expeience with the membership of our forum.

One very important thing though, give them the option to apologize and make things right. Sometimes good people can behave really stupidly and maybe if given a chance they can learn from this and make good on a bad interaction.

Cheers

Jamie :ootd: