Bad experience with 3 feathers pewter

**NorCalPiper** · 22nd January 10, 12:41 PM

I don't want to turn this into a tirade, but I have had a bad experience with 3 feathers pewter. The woman who answers the phone and I guess minds the store was nice enough, but didn't know particulars. I was turned over to a man who, long story short, was rude and unprofessional (When he picked up the phone , he answered "3 feathers", and I asked what his name was so I could address him properly. Before I could even finish he said rudely, "3 FEATHERS". I paused a moment and said "This is Josh Brown of Skye Highland Outfitters, with whom am I speaking". Almost yelling this time "3 FEATHERS". His attitude was not nice from there on. Agreed-Nice buttons, but I will not work again or support people who behave this way...

**NewEnglander** · 22nd January 10, 12:48 PM

Was his name, perhaps, Three Feathers?
Sorry about the frustrating interaction. I can't abide poor customer service either. But if a merchant goes out of their way to be pleasant and helpful folks here on XMTS always go out of their way to sing their praises.

**cavscout** · 22nd January 10, 12:52 PM

Sorry to hear that Josh. I know I've referred many to them over the past few years after buying my own buttons from them. Too bad, but at least there are other button vendors out there.

**Ozark Ridge Rider** · 22nd January 10, 01:21 PM

It's been a year or more, and he might have been a bit short with me, don't remember sure. We got the transactions done, and their products are good.

**Panache** · 22nd January 10, 01:34 PM

Josh,

Perhaps you should send them a letter that explained your experience with their company. Make it clear that you are the owner of a company that produces and sells highland attire and accessories and you were looking for a supplier of buttons. You should let them know that you first heard about them on the online kilt forum xmarksthescot.com and based on the recommendations of the members there you contacted them. Tell how surprised you were at the way you were treated and that as a business owner you didn't could bring yourself to purchase from them again and that you have shared your expeience with the membership of our forum.

One very important thing though, give them the option to apologize and make things right. Sometimes good people can behave really stupidly and maybe if given a chance they can learn from this and make good on a bad interaction.

Cheers

Jamie :ootd:

**RockyR** · 22nd January 10, 02:03 PM

He may have thought you were a telemarketer. When people call and ask for my name, most times they are telemarketers.

I POLITELY reply this way: My name is Rocky. May I ask what this phone call is in refference to?

I don't take a breathe between sentences as not to give them a chance to dilly dally around. If it's a customer, they reply with "I have a few questions about kilts" or something like that. If it's a telemarketer, they usually then ask my position in the company... I then repeat my question (without answering theirs) and if I determine it IS a telemarketer, I hang up.

**JamieKerr** · 22nd January 10, 02:08 PM

Originally Posted by Panache

One very important thing though, give them the option to apologize and make things right. Sometimes good people can behave really stupidly and maybe if given a chance they can learn from this and make good on a bad interaction.

I can think of at least 2 companies I've had negative experiences with, and I wrote them a politely worded email on both occasions detailing the experience...both times the organization apologized and definitely made it up to me. You may have gotten him on a bad day, and we all have at least one of those I'm sure! Give him a chance to make it right, if he doesn't....then you know what to do.

**Tobus** · 22nd January 10, 02:43 PM

Was his name, perhaps, Three Feathers?

I was thinking that too. Are we sure this isn't perhaps a Native American gentleman whose name actually is Three Feathers? He may have put his own name in the business name. Like "Jones Automotive" for a Mr. Jones.