Unfortunately, it wasn't actually me that ordered this. My wife ordered it, using my credit card and name (with my permission, of course) as a gift for my birthday. It's to go with a custom kilt belt she's making. The item and vendor were her choice.

That said, I appreciate the advice on vendors in general, but I'm wondering if anybody has had recent similar experiences with them, and whether it got resolved. Basically, I'm wondering if I should call my credit card company and pursue a claim on this charge.