From the thread you have posted in I think we can guess the who the supplier is. I have had numerous dealings with the store. I find no fault with the quality of goods sold there and they are value for money, in my opinion.
I know where you are comming from in relation to being told one thing and and not being kept in the loop when something else happens.
In the recent past I was promised the world when something went wrong with my garment and was assured that the repair would be top priority and the item returned by the fastest possible route. Needless to say this did not happen. As in your case, I had to chase their customer service for information on the state of the repair and specifically asked for the reason why the repair took so long (still waiting on the reason)
I eventually received a email from the owner, who did not address the specific questions I had asked, but assured me that everything possible had been done to rectify the problem and he was satisfied with the service I had received.