Let me start off by saying that I initially ordered a clearance P/V kilt that was my size, recieved it quickly, and wear it often. It is one of my favorite kilts and I am very happy with the quality, but this post is to voice my frustration with my next order. In June I ordered wool Causal Kilt and was initially informed it would take 4-6 weeks. I wanted to get it in time to wear to a family reunion and asked if it coud be rushed and delivered by the end of July. I was told it could but would incur an additional 70 pound fee. I declined and then noticed the expected date changed to 12 weeks (from the 4-6). When I inquired as to the change, I recieved an email stating "Our regular production time for kilts is 6 weeks. They average 4-6 weeks, but can take much longer depending on cloth availablity" and that the cloth was now not immediately available. Since I wanted a kilt quickly I emailed "Looking at the clearance items, there are a few that I would accept as a substitue. There is a MacBean modern Balmoral 8 yd and a Clare Irish County Beespoke 8 yd. I would be happy to switch for either of these." They agreed and then charged me for the substitute. I emailed back that I only wanted a sustitute, not to pay additional. They refunded me the amount and changed my fabric for one they said would be ready sooner that my initial choice. On July 23rd, I was also told they would rush the order and get it out to me. Friday, I inquired as to the status again and they said it is scheduled to ship in September.
I do not have a problem waiting for a kilt, I know it is not an easy process. What I have a problem with is that I feel I am not ever being given accurate information. Tell me when it will be ready and if it will take longer, shoot me an email letting me know the delay. Do not say it will be done sooner and then wait for me to email to let me know there are problems. Do not tell me you will substitute an item and then charge me more for it. Do not tell me yo will rush it if you are not going to do so.
I am still excited to get my kilt (5yd 16oz casual MacDonald of Clanranald) and will review it when it comes in.