Those Who Can Not Deliver

[Jerry]

I googled both sites, and the contact info is the same. It appears Ralph is at it again.Report him to the better business bureau in his area. I'll check my records and see if I can find them. If I do, I'll edit this post to include it.

Okay, I found the BBB url, here is a link:

http://goldengate.bbb.org/

Below is a copy of the email that Ralph (clansman owner sent me just two days after I filed my complaint.

"There was never a doubt that you were going to receive your order , it is on its way over right now with a lot of other kilts for other orders .

We constantly tour and unfortunatly do not pick up or are able to access every e.mail as soon as sent , therefore your e.mail , new e.mail and BBB letter have all been received last night . .

I am very dissappointed that you have decided to take this method , we offer an outstanding product at the best price in the country and have many , many thousands of satisfied customers .
However we have nothing to hide and will be more than happy to explain ourselves to whoever .

We turn over many hundreds of orders constantly with all expecting unfortunatly immediate attention and quite frankly we do as many as we can as quickly as we can . I apologise for our lack of getting back to you ,we are overwhelmed with orders this year and either we are getting on with them or spending all day on the phone , we are a small company and cannot do both but do as much as we can to suffice both , on this occassion we did not .

My direct line is (707) 853 1527 and point of contact in the east Coast is (252) 771 5422 and I will have one of staff contact you and we can get you sorted out . We will deal with your BBB request and the new one , well I do not know what to say , never had it in 7 years but that is your perogative . Not getting an immediate return on your e.mail does not constitute us being a fraudulant company . I didn't bring in the best deals in the country to have an operation such as that ."

Yours Sincerely
Ralph Neilson
Owner-Clansman

The part about never having any complaints against him was a total lie. when I filed my complaint, I found several others filed before mine. The east coast phone number is probably not the current one, as that operation was located in North Carolina